Accommodation Villa Manda (hereinafter referred to as Lessor) offers accommodation in accordance with these terms, and a description and schedule in accordance with confirmed bookings.
RESERVATIONS AND PAYMENTS
Enquiries and reservation can be done electronically or in writing, and only to the owner or his representative.
When booking, the customer confirms that he is familiar with these General Terms and Conditions, and that he fully accepts. Thus, everything stated in the agreement becomes legally binding for both the customer and the landlord. The Guest is obliged to provide any information required for the reservation. When booking, it is necessary to make an advance payment of at least 20% of the total cost of accommodation, while the balance is paid by the owner on arrival.
Should the customer wish to change or cancel a reservation made at his request, it must do so in writing (e-mail or fax) or in person.
In the event of a cancellation at any time the Lessor retains the advance payment received as compensation for costs incurred.
According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for accommodation. Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults.
Guests at the age of 12-18 years have a 50% discount, while children under 12 years of age are not paying. The final amount of tax depends on the destination in the Republic of Croatia and travel period, and charged according to the General Conditions. The amount of tax the payment will be specified in the quotation.
CLASSIFICATION AND DESCRIPTION OF SERVICES
The accommodation units are described according to the official categorization of the relevant institutions. Standards of accommodation and other services in different places and countries are different and not comparable.
Price includes basic service as described in the accommodation unit. Special services are those services that are not included in the price of accommodation (in accommodation unit description indicated as "extra" and are available in advance), so the customer pays separately for them. These services must be requested at time of booking.
Accommodation prices are quoted in Euros. Landlord reserves the right to change the price (In case of change of prices or due to changes in exchange rates). For guest who are pre-paid reservations are guaranteed the price stated in the calculation according to which the customers paid an advance. If the changes occur prior to the advance payment, the Lessor is obliged to inform the customer on time.
If more persons than stated on the voucher comes in a property unit, the landlord has the right to unannounced guests with accommodation or to accommodate all the customers at extra charge directly made to accommodate on-site.
CHANGES AND CANCELLATION
Landlord reserves the right to change reservations in the event of circumstances which can not be predicted or avoided. Booked accommodation can be replaced only with prior notification to the placement of the same or higher category at the price at which it was confirmed during booking. In cases where substitute accommodation for paid accommodation, Owner reserves the right to cancel the reservation upon prior customer notification no later than 7 days before arrival, and guarantees a full refund of the amount. If it is not possible, adequate replacement on the day of arrival, the host will provide information on available accommodation that does not offer and refund the full amount paid for the reservation.
CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
In the event that the customer wants to change or cancel a reservation, it must do so in writing (e-mail or fax) no later than 15 days before arrival. Under the change is the change in the number or the date and / or customers. First change the reservation will be made free of charge. For any further changes to the reservation will be charged a fee of 15 euros per change. In the event the customer cancels the reservation, the host keeps the paid advance. If the customer cancels the accommodation find a replacement for the same reservation, the landlord will charge the cost of change.
In case of cancellation of confirmed reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows
For cancellation 15 days prior to arrival will be charged 20% of the cost of accommodation (advance deposit will not be returned)
For cancellations 14-9 days before date of arrival will be charged 50% of the cost of accommodation,
For cancellations 8-2 days before date of arrival will be charged 80% of the cost of accommodation,
For cancellations 1 day prior to arrival, no show or cancel during use of the accommodation will be charged 100% of the price.
The duty of the landlord is responsible for providing quality rental service for which it is registered, while respecting the rights and interests of the customer, in accordance with good practices in tourism. The owner will be given all their obligations in full and as described above, except in extraordinary circumstances not under the control of the landlord.
The guest is obliged to:
- - Have valid travel documents
- - Respect the customs and currency regulations of the country where he was staying
- - Obey house rules in accommodation units and to have good relations with the host
- - Bring your confirmation of payment (Voucher received by mail or email) upon arrival
- - Customers are required to check whether a visa is necessary for the state in which the destination or to neighboring countries
If the customer fails to comply with the aforementioned obligations, and thus responsible for the damage which has to cover the costs.
By confirming the booking, the customer agrees to pay all the damages caused on the site.
The owner is not responsible for damaged, destroyed or lost luggage, theft of luggage or valuables in the unit. Lost or stolen should be reported to the host and the local police station.
If services are provided not satisfactory, the customer can claim compensation by filing a written complaint about the host. Every customer has a right to complain for not getting a paid service that he provides.
If the customer fails to file the complaint on the spot, is not entitled to a refund later.
Furthermore, customers are required to cooperate with the representative of the landlord or lessor personally in good faith to rectify the problem. If the guest refuses to accept the solution that is consistent with the paid services, landlord is not obligated to accept any further complaints regarding the service (if there is an appropriate alternative in the same house guest is obliged to accept it).
The owner can not be responsible for the weather conditions, sea temperature in the destination visited by the customer, as well as all other similar situations and events that are not directly related to the quality of the rented unit, which can result in customer dissatisfaction.
All issues that can arise from failure to comply with the provisions hereof by either party will first try to resolve by peaceful means, or by entering into a settlement agreement and the parties out of court. Otherwise, the jurisdiction of the competent court in Obrovac.
Upon payment of the advance or the total amount, the customer accepts the General Conditions in its entirety.
Ribnica, 03.may 2011th